Returns and refunds

Last updated November 13, 2026

If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

How to start a return

• Email support@shopaethelstore.com with your order number and the reason for the return.
• We'll reply with return instructions and the return address.
• Send the item back unused, with all parts, in its original packaging.

Refunds

Once we receive and check your return, we refund the full product price to your original payment method. Refunds usually show up within 5 to 10 business days, depending on your bank.

Unless the item arrived damaged or defective, return shipping is paid by the customer.

Damaged or defective items

If your item arrives damaged or stops working within 30 days, email us a photo or short video of the problem. We'll send a free replacement or a full refund, and you won't need to ship anything back.

Items we can't accept

Opened essential oil bottles can't be returned for hygiene reasons, unless they arrived damaged.